View source for CrashPlan client closes in some Linux installations

__NOTOC__
=== Affects ===

CrashPlan Client 3.5.3 - 3.6.4

[[openSUSE 13.2]]

Linux, running GNOME 3, have GNOME 3 repositories added, and/or have installed libwebkitgtk-dev

=== Summary ===

The desktop client fails to launch. The splash screen appears for a second or two, and then disappears without error.

=== Diagnosis ===

The ui_output.log file within usr/local/crashplan/log (for openSUSE) displays:

 # A fatal error has been detected by the Java Runtime Environment:
 #
 #  SIGSEGV (0xb) at pc=0x00007f63996d46b8, pid=25311, tid=140066076751616
 #
 # JRE version: Java(TM) SE Runtime Environment (7.0_45-b18) (build 1.7.0_45-b18)
 # Java VM: Java HotSpot(TM) 64-Bit Server VM (24.45-b08 mixed mode linux-amd64 compressed oops)
 # Problematic frame:
 # C  [libgobject-2.0.so.0+0x1a6b8]  g_object_get_qdata+0x18
 #
 # Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
 
 # An error report file with more information is saved as:
 # /tmp/hs_err_pid25311.log
 Compiled method (nm)   14457  192     n       org.eclipse.swt.internal.gtk.OS::_g_object_get_qdata (native)
  total in heap  [0x00007f63a10f1210,0x00007f63a10f1590] = 896
  relocation     [0x00007f63a10f1330,0x00007f63a10f1390] = 96
  main code      [0x00007f63a10f13a0,0x00007f63a10f1590] = 496
 Compiled method (nm)   14457  192     n       org.eclipse.swt.internal.gtk.OS::_g_object_get_qdata (native)
  total in heap  [0x00007f63a10f1210,0x00007f63a10f1590] = 896
  relocation     [0x00007f63a10f1330,0x00007f63a10f1390] = 96
  main code      [0x00007f63a10f13a0,0x00007f63a10f1590] = 496
 #
 # If you would like to submit a bug report, please visit:
 #   http://bugreport.sun.com/bugreport/crash.jsp
 # The crash happened outside the Java Virtual Machine in native code.
 # See problematic frame for where to report the bug.

=== Root Cause ===

This is a bug in libsoup:

* [https://bugs.launchpad.net/ubuntu-gnome/+bug/1163501 https://bugs.launchpad.net/ubuntu-gnome/+bug/1163501]
* [https://bugs.eclipse.org/bugs/show_bug.cgi?id=404776 https://bugs.eclipse.org/bugs/show_bug.cgi?id=404776]

=== Wordaround ===

# Edit /usr/local/crashplan/bin/run.conf
# Navigate to the end of the GUI_JAVA_OPTS section
# Add this line, inside the quotes:

 -Dorg.eclipse.swt.browser.DefaultType=mozilla

* Example:

 SRV_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanService -DappBaseName=CrashPlan -Xms20m -Xmx1024m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false"
 GUI_JAVA_OPTS="-Dfile.encoding=UTF-8 -Dapp=CrashPlanDesktop -DappBaseName=CrashPlan -Xms20m -Xmx512m -Djava.net.preferIPv4Stack=true -Dsun.net.inetaddr.ttl=300 -Dnetworkaddress.cache.ttl=300 -Dsun.net.inetaddr.negative.ttl=0 -Dnetworkaddress.cache.negative.ttl=0 -Dc42.native.md5.enabled=false -Dorg.eclipse.swt.browser.DefaultType=mozilla"

After saving the file, the CrashPlan Desktop should launch properly.

=== For more information ===

This article was taken from the Code42 CrashPlan forums and has been slightly ammended to work with [[openSUSE 13.2]] where I'm having the problem. Has been tested and works.

Original website: https://support.code42.com/CrashPlan/4/Troubleshooting/CrashPlan_App_Closes_In_Some_Linux_Installations