Code42 Crashplan

Code42 Crashplan for Small Businesses is the software we use on the server to keep an online, live backup.

A number of issues have occurred and are listed here with workarounds.

Cannot sign in/access GUI

Affects:

• openSUSE 15.4
• Crashplan >10 - 10.4.1 (Anything under the Code42 banner)

This error occurs due to a library not installed using the installation script.

Solution: copy the missing library from the installation package.

• Extract the installation package.
• Extract the large cpio image.
• Browse to the nlib folder.
• Browse to the ubuntu20 folder. Although not Ubuntu, this library works with this version of openSUSE.
• Copy the library in the folder to /usr/local/crashplan/nlib.
• Restart the service and GUI and log in again.

NOTE: 10.2.0 attempted to fix this but installed the incorrect library. openSUSE is unsupported so this may be a foreseeable problem.

Cannot autostart Crashplan service

Affects:

• openSUSE 15.4
• Up to version 11 (all old Code42 releases)

Due to openSUSE moving from Sys-V to systemd, the old script to start Crashplan cannot be set to enabled to start Crashplan on startup. This did not work before but is completely unsupported in openSUSE 15.4.

Solution: manually add a systemd script.

• Stop the Crashplan service with sudo service code42 stop.
• Remove the /etc/init.d folder created by the installer script (check nothing else is in the folder first).
• Add a new text file called crashplan.service to /lib/systemd/system/.
• Add the following to the text file and save it:

[Unit]
Description=Code42 CrashPlan app
After=network.target

[Service]
Type=forking
PIDFile=/usr/local/crashplan/CrashPlanEngine.pid
WorkingDirectory=/usr/local/crashplan
ExecStart=/usr/local/crashplan/bin/CrashPlanEngine start
ExecStop=/usr/local/crashplan/bin/CrashPlanEngine stop

[Install]
WantedBy=multi-user.target

• Reload the system services with sudo systemctl daemon-reload.
• Enable the service with sudo systemctl enable crashplan.
• Start the service with sudo service crashplan start.